Modification History
The version details of this endorsed unit of competency set are in the table below. The latest information is at the top.
Version |
Comments |
1.0 |
E Replaces and is equivalent to SITTGDE001B Work as a guide. |
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to work effectively as a guide. It covers key legal, ethical, safety, environmental and professional development issues that guides must consider in their day-to-day work.
When working in Queensland, all guides, regardless of their place of residence, are subject to the Queensland Tourism Services Act (2003).
Application of the Unit
This unit applies to guides who may work across multiple industry sectors as employees or independent contractors. They could operate within a single site, or in a particular city, region or tourist precinct, but they often move across sites, cities and regions.
Guides apply discretion and judgement within established organisational procedures, and when on tour they take a lead role without supervision. Sometimes guides are the owner-operators of small tour operations.
Licensing/Regulatory Information
No occupational licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements and Performance Criteria
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
1. Apply knowledge of the guiding sector. |
1.1 Conduct guiding activities in a manner that takes account of the roles and responsibilities of different types of guides. 1.2 Identify key guide information sources and contacts. 1.3 Use industry knowledge and guide networks to enhance the quality of guiding services provided to customers. |
2. Guide tours according to legal, ethical and safety requirements. |
2.1 Conduct guiding activities according to legal requirements governing the industry. 2.2 Actively participate in risk assessment as an integral part of work activities. 2.3 Take account of ethical considerations for particular contexts. 2.4 Guide tours according to safety requirements. 2.5 Support sustainability in work practices. |
3. Develop guiding skills and knowledge. |
3.1 Identify and use opportunities to update knowledge and skills required by guides. 3.2 Maintain knowledge of technologies used by guides. 3.3 Identify and access sources of guide support when required. 3.4 Share knowledge with colleagues to enhance quality of service provided to customers. |
4. Communicate with tourism industry operators in English. |
4.1 Articulate information using industry acceptable language. 4.2 Achieve mutual understanding and agree on details relevant to guiding activities. 4.3 Provide accurate information and explanations about customer requirements and special requests. 4.4 Identify nature and key facts of operational problems and provide appropriate solutions by consulting with the tourism operator . |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the ability to:
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Context of and specific resources for assessment |
Assessment must ensure use of:
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Method of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
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Guidance information for assessment |
The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:
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Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Risk assessment activity may involve: |
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Ethical considerations may relate to: |
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Sustainability may be: |
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Opportunities may include: |
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Technologies may include: |
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Tourism operator may be: |
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Unit Sector(s)
Tourism
Competency Field
Guiding